The BRELLA Experience

We understand that protecting your personal information and privacy can be challenging and difficult to understand, yet extremely important.  It is our commitment that everyone should have access to help, during these challenging situations, in a simple and affordable way. 

BRELLA is designed with an emphasis on CUSTOMER CARE, delivered by real people with services delivered in a manner that is appealing to Seniors and those who may be caring for loved one’s.

Quick and Easy Access to Care

Upon enrollment, members receive our Personal Security and Privacy Kit.  This kit includes:

  • BRELLA’s Personal Security and Safety Guidebook
  • Membership ID card with assistance phone number
  • Fraud Prevention checklists
  • No Solicitation Sticker

 

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24/7 Phone Assistance

Immediate access to care and assistance through one central phone number

Dedicated Specialist

BRELLA members are assigned to a dedicated specialist who will fully manage their case

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Regular Updates

Our specialists will provide regular updates and a summary

How BRELLA Works

Help is only a phone call away!

We’ve made access to care simple and highly accessible. When our members need assistance they can simply call a single phone number to access all the benefits included in their BRELLA subscription.

No need to log into a computer or access a dashboard. Simply dial the number found on your membership ID card and you’ll be greeted by one of our trained specialists to provide the care needed. 24 hours a day, 7 days a week. Challenges can happen at any time – we’ll be here when it does.

Peace of Mind Guarantee

At BRELLA, we want our members to enjoy greater Peace of Mind and completely happy with our service. We appreciate compliments for the service we provide, but we also want to ensure we learn and grow. We do this by feedback from our members. If our service does not provide greater Peace of Mind or if you are not 100% satisfied, please let us know. 

Our philosophy: Your feedback is always justified and desired – no denial, no doubts. We will contact you to find a solution, whether that is a service correction of a refund on service.

In 2018, Americans lost a total of $488 million to scams!

People Over Technology

We embrace technology as long as it supports our Commitment to Care. We’ve adopted the technology that will keep our members safe and protected. With this in mind, we also believe in difficult times, people want to talk to people. Nothing can be as frustrating as having to chat through a computer-aided representative, wait on hold for the next available person, or even worse be provided self-help resources to guide you through challenging processes on your own. 

We’ve all been there and unfortunately, this is where other companies are headed, enhancing technology and scaling back on people. We’re doing things differently by placing emphasis on delivering high levels of care through award-winning, live customer service.